Account & Data Deletion

Delete your account in the app

1. Open the 2ndBook app and sign in to the account you want to delete.
2. Go to Profile, then Settings.
3. Tap "Delete account".
4. If active orders, unfinished lendings, listed books, an active bookshop, verified author status or an approved legal entity still block deletion, the app shows what to resolve first.
5. We attempt to deliver one confirmation code through every verified channel on the account: verified email and/or linked Telegram. The app reports only the channels that actually accepted delivery.
6. Enter the code to confirm. The server checks for blockers again; if none remain, deletion from active systems starts.

Delete your account by email

If you cannot access the app, send an email from the address registered on your account to support@secondbook.kz with the subject "Delete account". We verify the request and process it the same way.

Delete specific data without deleting your account

You do not have to delete your whole account to remove individual items. Inside the app you can delete specific data and keep your account and everything else intact:

• Remove a book or file record: use the relevant in-app menu. This removes its active SecondBook record and normal app access; it does not delete unrelated books or your account. The current implementation does not guarantee immediate physical erasure of an underlying storage object.
• Delete a conversation: open the chat, open its menu and choose Delete. This removes that conversation and its messages for you.
• Remove uploaded content: open the book you uploaded and delete its file from the file menu. Its active record and normal app access are removed; the current implementation does not guarantee immediate physical erasure of storage or backup copies.

These actions delete only the item you choose. Your account, profile and remaining data stay intact.

What we delete

When your account is deleted, we remove:

• Your profile, including your name and email address.
• Active database records for books and uploaded files already placed in the deletion recovery window. Active listed books must be deleted or transferred before account deletion. The related content stops being available through normal SecondBook access; immediate physical erasure from object storage is not promised.
• Your chat participation and sender identity. Pending requests and offers are cancelled; message text remains visible to other participants in anonymized form.
• Reviews linked directly to your account.
• Reading progress and bookmarks.
• Device tokens used for notifications and sync.

What we keep, and for how long

Some data remains because it forms another participant’s shared conversation history, is needed to handle a support case, or must be retained for legal compliance. In line with our Privacy Policy and GDPR document:

• Basic account records may be retained for up to 3 years after deletion.
• Transaction records are retained for 5 years, as required by tax legislation.
• Chat and support message text already shared with other participants remains in their conversation history with your sender identity removed.
• Some support feedback and complaint records may remain with the account link removed. Their contact email and message may be retained to handle the case, meet legal obligations or defend legal claims.
• These retained records are used only for the purposes stated here: preserving shared conversations, handling support or complaints, meeting legal obligations and defending legal claims.

Copies may briefly remain in secure, encrypted backups until those backups rotate on their normal schedule.

How long deletion takes

Deletion from active systems begins after successful code confirmation and the final blocker check. We complete deletion requests within 30 days, or up to 90 days for complex requests (with notification) — the same response times stated in our GDPR document.

Questions

For any question about deleting your account or data, email support@secondbook.kz. You can read the full Privacy Policy and GDPR document on the Legal page.